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Coronavirus

JUly 20, 2020

Access Your Account Anywhere, Anytime!

While our lobbies are closed, except by "appointment only," and most transactions can be completed in the drive thru, we encourage you to take advantage of our Online Banking options. 

Access your accounts and manage your money 24 hours a day from the comfort of your home or workplace, via HomeBranch Online Banking or our mobile app.

If you do not already have HomeBranch Online Banking, you can register here and you can download our app for your Apple or Android device.

Ways to Access your Account Online

Use HomeBranch and the mobile app to:

Thank you for your continued trust in People’s Trust. We're here to help with any financial services you might need during these difficult times.

Updated: 7/20/2020 at 12:20 PM CST



JUNE 25, 2020

Update Regarding Branches

Due to the increase of COVID-19 cases in Harris County, People’s Trust is taking additional precautionary measures and is changing our lobby access back to "by appointment only," effective Saturday, June 27, 2020. 

While lobby traffic will be limited to appointments, we are still here to serve you and your financial needs. 

Lobby Services

Lobby Services include instant issue debit cards, debit card PIN resets, wires, and account maintenance that cannot be handled through the drive thru. Please call us for cash or check transactions that cannot be made via ATM or Mobile Deposit. Shared branching is temporarily suspended. Click here to make an appointment. If you are experiencing symptoms related to COVID-19, we will not be able to assist you in our lobbies.

Drive Thru Services

Our Drive Thru lanes will be operational during normal business hours. Most transactions can be completed in the drive thru. Drive Thrus are located at our Galleria and Westside branches. 

Masks are Required

For your safety and the safety of our employees - anyone entering the building will be required to wear a face mask. If you prefer not to wear a mask, we will assist you in the drive thru.

Social Distancing

To ensure safe distances between both members and employees, we ask that you maintain at least 6 feet from others in the lobby. We will have reminders in the lobbies, including floor markers to indicate safe waiting distances.

Plexiglass Protective Shields

When you visit our branch lobbies, you will notice that our member services pods have been fitted with plexiglass protective shields and offices have them on the desks. In areas where you encounter these protective shields, we ask that you please remain on the opposite side of the protective shields, maintaining your position with the shield between you and our employees.

The most up to date information will be posted to our website and social media channels.

We thank you for your understanding, patience, and support as these measures are intended for the safety of our members and employees. We value your membership and look forward to continuing to serve you through these challenging times. 

Updated: 6/25/2020 at 11:30 AM CST



JUNE 22, 2020

Relief Options Will End Soon

We are always proud to serve our members and be a source of relief for you during uncertain times. As our country reopens and returns to normal, we will continue to extend relief until the end of June. We are looking forward to brighter days as we overcome this pandemic together. 

As of June 30, 2020, the following COVID-19 relief items will be discontinued:

  • $2,500 Relief Loan
  • Skip-a-Pays at No Charge
  • Penalty Waiver on Early Certificate Withdrawals
  • Refinance Fee Waived for In-House Refinance Loans
  • Fee Waived on Incoming Domestic Wires
  • Waiver of $5 per Day Overdrawn Share Fee (Days 11 to 20)
  • Waiver of Excessive Withdrawal Fee on Member Savings

We thank you for your continued trust in People’s Trust. We’re only a phone call away – 713.428.3200. Our Member Service Representatives are ready to assist you. 

Updated: 6/22/2020 at 10:06 AM CST



May 29, 2020

Select Branches to Return to Unrestricted Lobby Access June 1, 2020

People’s Trust is preparing to return to unrestricted lobby hours to serve our members. As we have planned our reopening, we have done so with three words in mind: Cautiously, Carefully and Purposefully.

We are looking forward to more normal branch visits, however, we are taking additional steps to ensure our members’ and employees’ safety. Please read more to find out about what you can expect when you visit one of our branches.

 The following branches will open June 1, 2020.

  • Westside
  • Galleria
  • EaDo
  • DSC (New Hours: 9:00 AM - 3:00 PM)

Shell Woodcreek, Shell Westhollow, and Houston Chronicle branches remain closed due to those facilities being closed.

When visiting, here’s what you can expect:

Appointments Encouraged

While we have never officially closed during the COVID-19 pandemic, branch visits have been by appointment only since April. It has worked very well, and we encourage you to make an appointment for non-transactional services such as opening a new account or loan, notary service, debit card issues, and HomeBranch issues. Make an appointment at www.appointment.peoplestrustfcu.org.

Use the Drive Thru

Our drive thrus will remain open during normal business hours to assist you, without you having to get out of your car. Most transactions can be completed in the drive thru. Drive thrus are located at our Galleria and Westside branches.

Limited Members in Lobby

Following recommendations of federal and local authorities to ensure safe distancing, we are limiting how many people can be in our branch lobbies at one time. Signs at all locations will indicate the maximum number for that location. If the branch lobby is at capacity when you arrive, an employee will check you in, take down your phone number and you will be asked to wait in your car until we are ready to serve you. We will call or text you to come inside when we are ready to serve you.

Masks are Required

Because our employees will be meeting with numerous members throughout the day in fairly close quarters - for your safety and the safety of our employees - anyone entering the building will be required to wear a face mask. If you prefer not to wear a mask, we will assist you in the drive thru.

Social Distancing

To ensure safe distances between both members and employees, we ask that you maintain at least 6 feet from others in the lobby. We will have reminders in the lobbies, including floor markers to indicate safe waiting distances.

 Plexiglass Protective Shields

When you visit our branch lobbies, you will notice that our member services pods have been fitted with plexiglass protective shields and offices have them on the desks. In areas where you encounter these protective shields, we ask that you please remain on the opposite side of the protective shields, maintaining your position with the shield between you and our employees.

Thank you for your understanding

We thank you for your understanding, patience, and support as these measures are intended for the safety of our members and employees. We look forward to expanding our lobby access cautiously, carefully and purposefully to serve you.

Updated: 5/29/2020 at 1:13 PM CST



April 23, 2020

Second Automatic Skip-A-Pay

If you have an auto or personal loan with us, as of April 23rd, your next loan payment has been automatically skipped and advanced to the next month, free of charge. 

If you have an automatic payment set up to pay your loan, be sure to cancel it for the automatic skipped payment to be processed. If you have a loan payment setup from another financial institution, please contact us regarding any payment reversals. Also, if you do not want to take advantage of the automatic Skip-A-Payment, simply make your payment on your normal due date.

Please be aware that Credit Cards and Real Estate loans are not eligible for skipped payments, although we do strongly encourage you to call us to discuss what options could be available to you.

For assistance with any Real Estate Loan please call 713.428.3287 or Member Home Loan at 832.912.2151. Please also use 713.428.3287 for financial assistance regarding any People’s Trust Credit Card.

Branch Services

The following services will be offered during COVID-19 pandemic. The lobbies are closed, except by appointment only.

EFFECTIVE MONDAY, APRIL 27, 2020, in accordance with Harris County guidelines for wearing masks in public, anyone making an appointment must be wearing an approved face mask to enter our facility.

  • Please call us for cash or check transactions that cannot be made via ATM or Mobile Deposit 
  • Shared branching is temporarily suspended

 Lobbyless-Banking-Chart.jpg

Branch Hours

Below are our hours of operation. We’re only a phone call away – 713.428.3200. Our Member Service Representatives are ready to assist you.

 Branch-Hours-Table-C.jpg

Other Ways to Access your Account

People’s Trust offers a variety of ways to access your accounts and manage your money from the comfort of your home or workplace, 24 hours a day via HomeBranch Online Banking or our mobile app.

If you do not already have HomeBranch Online Banking, you can register here and you can download our app for your Apple or Android device.

Members can use HomeBranch and the app to:

Thank you for your understanding and continued trust in People’s Trust. We value the opportunity to serve you. Amidst an evolving health pandemic, we remain as dedicated as ever to ensuring a dependable member experience that safeguards you and your family’s health and safety.

Updated: 4/23/2020 at 4:13 PM CST



APRIL 8, 2020

As a People's Trust member, you have direct access to our vast ATM Network*, which gives you access to over 80,000 surcharge-free ATMs nationwide. You can use our Locator Search to filter by location, surcharge-free ATM, or deposit-taking ATM.

ATM Network

*Not all retail locations participate in every market. Check our locator search to be sure the location is surcharge-free. Please note that People's Trust ATM Cards are only surcharge free at People's Trust ATMs. The logos listed are not affiliated with People's Trust and are trademarks or registered trademarks of their respective owners or its subsidiaries in the United States and other countries.

Updated: 4/08/2020 at 3:55 PM CST



March 26, 2020

We know many of our members are already in need of financial assistance during this time of crisis due to COVID-19, and WE’RE IN THIS TOGETHER.

Consistent with the CDC's latest guidance on social distancing, effective Friday, March 27, 2020, all branch lobbies will be closed except by appointment only. Lobby Services include instant issue debit cards, debit card PIN resets, wires, and account maintenance that cannot be handled through the drive thru. If you are experiencing symptoms related to COVID-19, we will not be able to assist you in our lobbies.

Our Drive Thru lanes will be operational during normal business hours. See below for more detail information.

Branch Hours

Below are our hours of operation. Please check our website often for future updates. We’re only a phone call away – 713.428.3200. Our Member Service Representatives are ready to assist you.

 Branch-Hours-Table-C.jpg

Branch Services

The following services will be offered during COVID-19 pandemic.

 Lobbyless-Banking-Chart.jpg

Free, automatic Skip-A-Pay

If you have an auto or personal loan with us, as of March 25th, your next loan payment has been automatically skipped and advanced to the next month, free of charge.

If you have an automatic payment set up to pay your loan, be sure to cancel it for the automatic skipped payment to be processed. If you have a loan payment setup from another financial institution, please contact us regarding any payment reversals. Also, if you do not want to take advantage of the automatic Skip-A-Payment, simply make your payment on your normal due date.

Please be aware that Credit Cards and Real Estate loans are not eligible for skipped payments, although we do strongly encourage you to call us to discuss what options could be available to you.

For assistance with any Real Estate Loan please call 713.428.3287 or Member Home Loan at 832.912.2151. Please also use 713.428.3287 for financial assistance regarding any People’s Trust Credit Card.

Other COVID-19 Member Solutions

  • Penalty-Free Withdrawals on Certificates
  • Fee Waived for Loan Refinances
  • Incoming Domestic Wires Fees Waived

Annual Meeting of the Membership

In case you didn't see our previous announcement, the Annual Meeting will be held virtually on April 4, 2020. An email will go out next week on how to attend our Annual Meeting.

Other Ways to Access your Account

People’s Trust offers a variety of ways to access your accounts and manage your money from the comfort of your home or workplace, 24 hours a day via HomeBranch Online Banking or our mobile app.

If you do not already have HomeBranch Online Banking, you can register here and you can download our app for your Apple or Android device.

Members can use HomeBranch and the app to:

Thank you for your understanding and continued trust in People’s Trust. We value the opportunity to serve you. Amidst an evolving health pandemic, we remain as dedicated as ever to ensuring a dependable member experience that safeguards you and your family’s health and safety.

Updated: 4/01/2020 at 1:42 PM CST



March 25, 2020

Consistent with the CDC's latest guidance on social distancing, we have decided to close the following branches until further notice to protect the health and wellness of our employees and members.

BRANCH CLOSURE:

Houston Chronicle - CLOSED effective March 18, 2020

Shell Woodcreek - CLOSED effective March 19, 2020

Shell Westhollow - CLOSED effective March 19, 2020

Downtown Service Center - CLOSED effective March 26, 2020

People’s Trust offers a variety of ways to access your accounts and manage your money from the comfort of your home or workplace, 24 hours a day via HomeBranch Online Banking or our mobile app.

If you do not already have HomeBranch Online Banking, you can register here and you can download our app for your Apple or Android device.

Members can use HomeBranch and the app to:

·   Make payments on People’s Trust loans by selecting Move Money > Loan Pay

·   Deposit checks using the mobile app

·   Pay bills using Bill Pay

·   Skip Payments on eligible loans

·   Move money within your People's Trust accounts or between People's Trust and another financial institution

·   Securely chat/email with our Virtual Branch

·   Open additional accounts

·   Apply for loans and credit cards

Thank you for your understanding and cooperation. We apologize for the inconvenience.  

Updated: 3/25/2020 at 12:04 PM CST

March 18, 2020

Consistent with the CDC's latest guidance on social distancing, we have decided to close the following branches until further notice to protect the health and wellness of our employees and members.

BRANCH CLOSURE:

Houston Chronicle - CLOSED effective March 18, 2020

Shell Woodcreek - CLOSED effective March 19, 2020

Shell Westhollow - CLOSED effective March 19, 2020

People’s Trust offers a variety of ways to access your accounts and manage your money from the comfort of your home or workplace, 24 hours a day via HomeBranch Online Banking or our mobile app.

If you do not already have HomeBranch Online Banking, you can register here and you can download our app for your Apple or Android device.

Members can use HomeBranch and the app to:

·   Make payments on People’s Trust loans by selecting Move Money > Loan Pay

·   Deposit checks using the mobile app

·   Pay bills using Bill Pay

·   Skip Payments on eligible loans

·   Move money within your People's Trust accounts or between People's Trust and another financial institution

·   Securely chat/email with our Virtual Branch

·   Open additional accounts

·   Apply for loans and credit cards

Thank you for your understanding and cooperation. We apologize for the inconvenience.  

Updated: 3/19/2020 at 9:40 AM CST

March 13, 2020

As we continue to monitor and prepare for the potential impact of the Coronavirus (COVID-19), People’s Trust is taking immediate, proactive measures to limit the risk of potential exposure and keep our employees and members safe. Therefore, we have decided to postpone our Annual Meeting Celebration scheduled for Saturday, April 4, 2020 until further notice. A “make-up” date has not yet been set.

The business portion of the Annual Meeting will still be held on Saturday, April 4, 2020 at 9:30 AM. 

At this time, our plan is to hold the meeting virtually and have members join online, however we have not finalized all logistics yet. More information will be sent out at a later date. 

Updated: 3/13/2020 at 2:30 PM CST

March 12, 2020

At People’s Trust, we are preparing for the potential impacts of the coronavirus     (COVID-19) and are taking steps to ensure the availability of our services to members. We have a formal Business Continuity Plan (that includes pandemic preparedness) to help ensure we can provide ongoing critical service levels to our members. This includes the ability of staff to work from home and cross-training to ensure backups are available for critical roles. Our management team is closely monitoring our risk and preparedness for this changing situation.

Actions we are taking currently include:

·   Monitoring Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) updates and outbreaks, educating employees, and increasing hygiene efforts

·   Actively working with our critical vendors to confirm their preparedness

·   Additional cleaning/disinfecting of branch offices by cleaning crews

·   Assessing our employees’ ability to work remotely, if necessary

·   Asking members who visit the branch to help us in the practice of social distancing

People’s Trust offers a variety of ways to access your accounts and manage your money from the comfort of your home or workplace, 24 hours a day via HomeBranch Online Banking or our mobile app.

If you do not already have HomeBranch Online Banking, you can register here and you can download our app for your Apple or Android device.

Members can use HomeBranch and the app to:

·   Make payments on People’s Trust loans by selecting Move Money > Loan Pay

·   Deposit checks using the mobile app

·   Pay bills using Bill Pay

·   Skip Payments on eligible loans

·   Move money within your People's Trust accounts or between People's Trust and another financial institution

·   Securely chat/email with our Virtual Branch

·   Open additional accounts

·   Apply for loans and credit cards

The outbreak of COVID-19 and the threats are changing rapidly. At this time, all of our branches are observing their normal business hours. The most up to date information will be posted to our website and social media channels.

While we understand the situation remains fluid, we believe we are well positioned to respond to possible impact with operational redundancies, a member-focused staff, and proven business continuity plans and resources.

Sincerely,

Angela S. McCathran
President/CEO
People’s Trust Federal Credit Union


Updated: 3/12/2020 at 11:45 AM CST