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People's Trust's Response to Coronavirus...read more
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Coronavirus

April 23, 2020

Second Automatic Skip-A-Pay

If you have an auto or personal loan with us, as of April 23rd, your next loan payment has been automatically skipped and advanced to the next month, free of charge. 

If you have an automatic payment set up to pay your loan, be sure to cancel it for the automatic skipped payment to be processed. If you have a loan payment setup from another financial institution, please contact us regarding any payment reversals. Also, if you do not want to take advantage of the automatic Skip-A-Payment, simply make your payment on your normal due date.

Please be aware that Credit Cards and Real Estate loans are not eligible for skipped payments, although we do strongly encourage you to call us to discuss what options could be available to you.

For assistance with any Real Estate Loan please call 713.428.3287 or Member Home Loan at 832.912.2151. Please also use 713.428.3287 for financial assistance regarding any People’s Trust Credit Card.

Branch Services

The following services will be offered during COVID-19 pandemic. The lobbies are closed, except by appointment only.

EFFECTIVE MONDAY, APRIL 27, 2020, in accordance with Harris County guidelines for wearing masks in public, anyone making an appointment must be wearing an approved face mask to enter our facility.

  • Please call us for cash or check transactions that cannot be made via ATM or Mobile Deposit 
  • Shared branching is temporarily suspended

 Lobbyless-Banking-Chart.jpg

Branch Hours

Below are our hours of operation. We’re only a phone call away – 713.428.3200. Our Member Service Representatives are ready to assist you.

 Branch-Hours-Table-C.jpg

Other Ways to Access your Account

People’s Trust offers a variety of ways to access your accounts and manage your money from the comfort of your home or workplace, 24 hours a day via HomeBranch Online Banking or our mobile app.

If you do not already have HomeBranch Online Banking, you can register here and you can download our app for your Apple or Android device.

Members can use HomeBranch and the app to:

Thank you for your understanding and continued trust in People’s Trust. We value the opportunity to serve you. Amidst an evolving health pandemic, we remain as dedicated as ever to ensuring a dependable member experience that safeguards you and your family’s health and safety.

Updated: 4/23/2020 at 4:13 PM CST



APRIL 8, 2020

As a People's Trust member, you have direct access to our vast ATM Network*, which gives you access to over 80,000 surcharge-free ATMs nationwide. You can use our Locator Search to filter by location, surcharge-free ATM, or deposit-taking ATM.

ATM Network

*Not all retail locations participate in every market. Check our locator search to be sure the location is surcharge-free. Please note that People's Trust ATM Cards are only surcharge free at People's Trust ATMs. The logos listed are not affiliated with People's Trust and are trademarks or registered trademarks of their respective owners or its subsidiaries in the United States and other countries.

Updated: 4/08/2020 at 3:55 PM CST



March 26, 2020

We know many of our members are already in need of financial assistance during this time of crisis due to COVID-19, and WE’RE IN THIS TOGETHER.

Consistent with the CDC's latest guidance on social distancing, effective Friday, March 27, 2020, all branch lobbies will be closed except by appointment only. Lobby Services include instant issue debit cards, debit card PIN resets, wires, and account maintenance that cannot be handled through the drive thru. If you are experiencing symptoms related to COVID-19, we will not be able to assist you in our lobbies.

Our Drive Thru lanes will be operational during normal business hours. See below for more detail information.

Branch Hours

Below are our hours of operation. Please check our website often for future updates. We’re only a phone call away – 713.428.3200. Our Member Service Representatives are ready to assist you.

 Branch-Hours-Table-C.jpg

Branch Services

The following services will be offered during COVID-19 pandemic.

 Lobbyless-Banking-Chart.jpg

Free, automatic Skip-A-Pay

If you have an auto or personal loan with us, as of March 25th, your next loan payment has been automatically skipped and advanced to the next month, free of charge.

If you have an automatic payment set up to pay your loan, be sure to cancel it for the automatic skipped payment to be processed. If you have a loan payment setup from another financial institution, please contact us regarding any payment reversals. Also, if you do not want to take advantage of the automatic Skip-A-Payment, simply make your payment on your normal due date.

Please be aware that Credit Cards and Real Estate loans are not eligible for skipped payments, although we do strongly encourage you to call us to discuss what options could be available to you.

For assistance with any Real Estate Loan please call 713.428.3287 or Member Home Loan at 832.912.2151. Please also use 713.428.3287 for financial assistance regarding any People’s Trust Credit Card.

Other COVID-19 Member Solutions

  • Penalty-Free Withdrawals on Certificates
  • Fee Waived for Loan Refinances
  • Incoming Domestic Wires Fees Waived

Annual Meeting of the Membership

In case you didn't see our previous announcement, the Annual Meeting will be held virtually on April 4, 2020. An email will go out next week on how to attend our Annual Meeting.

Other Ways to Access your Account

People’s Trust offers a variety of ways to access your accounts and manage your money from the comfort of your home or workplace, 24 hours a day via HomeBranch Online Banking or our mobile app.

If you do not already have HomeBranch Online Banking, you can register here and you can download our app for your Apple or Android device.

Members can use HomeBranch and the app to:

Thank you for your understanding and continued trust in People’s Trust. We value the opportunity to serve you. Amidst an evolving health pandemic, we remain as dedicated as ever to ensuring a dependable member experience that safeguards you and your family’s health and safety.

Updated: 4/01/2020 at 1:42 PM CST



March 25, 2020

Consistent with the CDC's latest guidance on social distancing, we have decided to close the following branches until further notice to protect the health and wellness of our employees and members.

BRANCH CLOSURE:

Houston Chronicle - CLOSED effective March 18, 2020

Shell Woodcreek - CLOSED effective March 19, 2020

Shell Westhollow - CLOSED effective March 19, 2020

Downtown Service Center - CLOSED effective March 26, 2020

People’s Trust offers a variety of ways to access your accounts and manage your money from the comfort of your home or workplace, 24 hours a day via HomeBranch Online Banking or our mobile app.

If you do not already have HomeBranch Online Banking, you can register here and you can download our app for your Apple or Android device.

Members can use HomeBranch and the app to:

·   Make payments on People’s Trust loans by selecting Move Money > Loan Pay

·   Deposit checks using the mobile app

·   Pay bills using Bill Pay

·   Skip Payments on eligible loans

·   Move money within your People's Trust accounts or between People's Trust and another financial institution

·   Securely chat/email with our Virtual Branch

·   Open additional accounts

·   Apply for loans and credit cards

Thank you for your understanding and cooperation. We apologize for the inconvenience.  

Updated: 3/25/2020 at 12:04 PM CST

March 18, 2020

Consistent with the CDC's latest guidance on social distancing, we have decided to close the following branches until further notice to protect the health and wellness of our employees and members.

BRANCH CLOSURE:

Houston Chronicle - CLOSED effective March 18, 2020

Shell Woodcreek - CLOSED effective March 19, 2020

Shell Westhollow - CLOSED effective March 19, 2020

People’s Trust offers a variety of ways to access your accounts and manage your money from the comfort of your home or workplace, 24 hours a day via HomeBranch Online Banking or our mobile app.

If you do not already have HomeBranch Online Banking, you can register here and you can download our app for your Apple or Android device.

Members can use HomeBranch and the app to:

·   Make payments on People’s Trust loans by selecting Move Money > Loan Pay

·   Deposit checks using the mobile app

·   Pay bills using Bill Pay

·   Skip Payments on eligible loans

·   Move money within your People's Trust accounts or between People's Trust and another financial institution

·   Securely chat/email with our Virtual Branch

·   Open additional accounts

·   Apply for loans and credit cards

Thank you for your understanding and cooperation. We apologize for the inconvenience.  

Updated: 3/19/2020 at 9:40 AM CST

March 13, 2020

As we continue to monitor and prepare for the potential impact of the Coronavirus (COVID-19), People’s Trust is taking immediate, proactive measures to limit the risk of potential exposure and keep our employees and members safe. Therefore, we have decided to postpone our Annual Meeting Celebration scheduled for Saturday, April 4, 2020 until further notice. A “make-up” date has not yet been set.

The business portion of the Annual Meeting will still be held on Saturday, April 4, 2020 at 9:30 AM. 

At this time, our plan is to hold the meeting virtually and have members join online, however we have not finalized all logistics yet. More information will be sent out at a later date. 

Updated: 3/13/2020 at 2:30 PM CST

March 12, 2020

At People’s Trust, we are preparing for the potential impacts of the coronavirus     (COVID-19) and are taking steps to ensure the availability of our services to members. We have a formal Business Continuity Plan (that includes pandemic preparedness) to help ensure we can provide ongoing critical service levels to our members. This includes the ability of staff to work from home and cross-training to ensure backups are available for critical roles. Our management team is closely monitoring our risk and preparedness for this changing situation.

Actions we are taking currently include:

·   Monitoring Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) updates and outbreaks, educating employees, and increasing hygiene efforts

·   Actively working with our critical vendors to confirm their preparedness

·   Additional cleaning/disinfecting of branch offices by cleaning crews

·   Assessing our employees’ ability to work remotely, if necessary

·   Asking members who visit the branch to help us in the practice of social distancing

People’s Trust offers a variety of ways to access your accounts and manage your money from the comfort of your home or workplace, 24 hours a day via HomeBranch Online Banking or our mobile app.

If you do not already have HomeBranch Online Banking, you can register here and you can download our app for your Apple or Android device.

Members can use HomeBranch and the app to:

·   Make payments on People’s Trust loans by selecting Move Money > Loan Pay

·   Deposit checks using the mobile app

·   Pay bills using Bill Pay

·   Skip Payments on eligible loans

·   Move money within your People's Trust accounts or between People's Trust and another financial institution

·   Securely chat/email with our Virtual Branch

·   Open additional accounts

·   Apply for loans and credit cards

The outbreak of COVID-19 and the threats are changing rapidly. At this time, all of our branches are observing their normal business hours. The most up to date information will be posted to our website and social media channels.

While we understand the situation remains fluid, we believe we are well positioned to respond to possible impact with operational redundancies, a member-focused staff, and proven business continuity plans and resources.

Sincerely,

Angela S. McCathran
President/CEO
People’s Trust Federal Credit Union


Updated: 3/12/2020 at 11:45 AM CST