What is “Mobile Deposit”?
This is a new feature on the mobile platform that will allow members to deposit funds to their savings, checking, or money market account remotely by taking a photo of their check(s) via their mobile device (iPhone, iPad, Android phone and tablet). It is currently not available for Blackberry devices.
Is this the same as Remote Deposit Capture (RDC) or Remote Deposit?
Yes, the industry term for this feature is Remote Deposit Capture (RDC) or Remote Deposit. This is a feature within the mobile devices that allows you to deposit funds from your device. This feature will show on the mobile menu as “Deposit”.
What are the benefits of using Mobile Deposit?
Mobile Deposit offers you the convenience of making deposits on your time schedule and in the comfort of your own home, office or even on the go. You no longer have to drive to your branch and wait in line to deposit checks saving you both time and money.
Is there a fee to use Mobile Deposit?
No, Mobile Deposit is a free, convenient service provided to eligible People’s Trust members.
Who is eligible to use Mobile Deposit?
The system will verify your account once a month. If your account meets the criteria below, you will be able to use this feature:
1. Member must be 18 years of age
2. The member must be alive
3. There are no charge offs on the account
4. The member has not claimed bankruptcy
5. The member must have a current address
6. There are no permanent holds or restrictions on the account
7. The last transaction date has been within the past two months
8. The share account must contain the minimum deposit
9. No current delinquent loans with People’s Trust
What is the enrollment process?
Once you meet the requirements, the “Deposit” menu option will be available to you via the mobile platform. You must complete the enrollment process by reading and accepting the Mobile Deposit end user agreement.
Why can I not see the Deposit menu option on the People’s Trust mobile app?
If you do not see the Deposit menu option on the current version of the People’s Trust mobile app, you will have to go into the app store and download the newest version of the People’s Trust mobile app.
Can I still bring check deposits into a branch office?
Yes. Whether you are registered for Mobile Deposit online service or not, you can still make deposits by whatever method is most convenient for you.
How soon will I have access to my funds?
Funds deposited via this service will be available in two (2) business days.
How do I know my deposit has been received?
Once a deposit is submitted, it goes through an acceptance/review process. There may be some time between the acceptance/review process and when the deposit reflects in your account. You will receive an approval email confirmation for the deposit.
Can I expect that all checks will scan correctly?
Variations in check sizes, colors and designs can impact the readability of a check. The scanned check images may be too dark after they are converted to black and white by the service. You may have to make black and white photocopies of the front and back of your check and scan the copies into Remote Deposit. Remember to choose CORRECT and click the four corners of the check to crop the image. NOTE: It is for this reason that we recommend that you keep your check intact for 90 days after you remotely deposit it.
Are there deposit limits for Mobile Deposit?
Yes, deposit limits are set as follows and are subject to review and change at any time:
- Per Deposit Limit - $2,000
- Daily Deposit Limit - $5,000
- Rolling 30 Day Deposit Limit - $30,000
Please note that you will receive an on screen error message if you:
- Try to deposit a check over the Per Deposit Limit of $2,000.
- Attempt to deposit a check and have already reached the Daily or Rolling 30 Day Deposit Limits.
How many checks can be included in one deposit?
One check per deposit is allowed at this time.
Will holds be placed on checks submitted through Mobile Deposit?
Yes. A two business day hold will be placed on all checks.
What should I do with the check once it has been imaged/deposited?
Mark it as VOID, store it in a secure location for at least 60 days, and then destroy it (preferably with a shredding machine)
Where can I view my deposited items?
You will be able to review images of your deposited items by clicking on the image indicator next to the item via Account History when reviewing in HomeBranch online banking.
I made a deposit in the morning via Mobile Deposit and got an overdraft fee that day.
Charges for processed checks are posted all day. If a scanned deposit was included in a batch for a posting time after the debit transaction was presented, the deposit was not yet available to pay the debit transaction, which could result in an overdraft. Debit transactions (debit card, checks, or ACH charges) should not be authorized prior to when you have funds available in your checking account. Charges for processed checks are posted throughout a business day.
If I have questions or encounter a problem, where can I receive help?
The Mobile Deposit feature is designed as an easy-to-use, self-service product; however, should you encounter any problems or have questions on the process, please contact the Virtual Branch at 713.428.3200.