Fraud Alerts
ID Theft | About Phishing | Fraud Alerts
August 24, 2016
The
National Credit Union Administration is warning CUs about a phishing scam that targets consumers with communications that claim to come directly from the regulator. According to a release from NCUA, some consumers have been receiving text message that say "National Credit Union Administration Alert for (recipient's phone number). Contact 844-234-5445."
NCUA wants credit unions and their members to know that the communication is fake and that the agency does not solicit personal information via the phone or Internet. If consumers receive this message or others they believe to be fraudulent, they are advised to contact NCUA's Consumer Assistance Center at (800) 755-1030 between 8:00 a.m. and 5:00 p.m. ET, along with contacting local law enforcement and the credit union where the consumer has accounts.
Friendly Reminder: People's Trust will never contact you (whether it be by phone, email or online) and ask for confidential information. If you aren't sure about the authenticity of any e-mail, text message, or fax, do not follow any directions given in the message, do not click any link, or respond in any other way.
Fraudsters take advantage of innocent consumers daily through checks, ATMs, and Internet scams, and they’re using the latest technology to pull off their scams. During the holiday season before you make any type of purchase, click or tab to buy that “must have” item on your holiday list, check out the different types of fraud that’s occurring right now:
- Holiday delivery package theft
- Holiday job recruitment theft
- Holiday charity scams
- Card reissue scams (we do not ask for your card information, just verification information)
- Financial Technology Support scams
- Holiday gift purchase scams
- Travel ID Theft
- Holiday Coupon scams
- Gift card scams
- Phishing scams
- Skimmers
November 25, 2014
Please note that People’s Trust has become aware of a recent phishing scam where members have received automated phone calls claiming that their debit card or credit card has been compromised. The automated voice on the phone then requests that the member enter their debit or credit card number for authentication. If you get a similar call, please do not enter any of your personal information as it is fraud. If People's Trust were to call about possible fraud on your card, it would be from a real person. Please be especially careful during the holidays as fraud picks up this time of year.
September 8, 2014
On Monday, September 8, 2014, Home Depot confirmed that its payment systems have been hacked in a data breach that could affect millions of shoppers who used credit and debit cards at its more than 2,000 U.S. and Canadian stores. People's Trust participates in a robust fraud monitoring program and we currently have a heightened security protocol in place. We are monitoring the situation and will notify you of any changes which require your attention. In the interim, please carefully review transactions on any accounts linked to your cards and notify us immediately if you observe any fraudulent activity.
If you observe any fraudulent activity on your account, please contact us at 713.428.3200, or visit one of our branch locations.
March 17, 2014
People's Trust has been made aware of a recently reported phishing scam that credit unions may be experiencing.
This fraudulent attempt to capture cardholder information is done with an email from possible various credit union email addresses.
The message indicates confirmation of the member’s activation to the MasterCard SecureCode Service, instructing the member to personalize their MasterCard SecureCode account as soon as they can. A link has been provided to have the member log into their account. MasterCard has confirmed that this is not an email address used by MasterCard.
February 27, 2014
People’s Trust has been alerted that some members have been getting unsolicited SMS text messages or Facebook messages stating that their credit or debit card has been suspended and instructing them to call a number to reactivate it. In this instance, the SMS text messages have come from an 832 area code with instructions to call a 281 area code, both Houston area codes. Please note that this is not People’s Trust attempting to contact you but it is fraudulent attempt by scammers to get your personal information.
January 22, 2014
The National Credit Union Administration released a warning to consumers Tuesday telling them to beware of a "vishing" scheme that uses the agency's name in phone calls that attempt to get personal financial information from the targeted person. The warning states that several credit union members have been contacted by an automated phone call claiming to be from the NCUA and notifying consumers their debit cards have been compromised. The call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information. Remember that neither People’s Trust nor our regulator will ever contact you and ask for non-public personal information. Anyone contacted by this recent scheme should immediately contact the NCUA's Consumer Assistance Center Hotline at 800-755-1030 or by email at phishing@ncua.gov to report the scam. Operators answer calls Monday through Friday between 8 a.m. and 5 p.m. (ET).
October 10, 2013
People's Trust has been alerted that some members have been getting automated phone calls stating that their
card has been deactivated and giving them an option to re-activate by pressing 1. THIS IS NOT PEOPLE’S TRUST. Do no give out your card information or other personal information.
October 7, 2013
People's Trust has been alerted that unsolicited phishing emails claiming to be from VISA have been circulating. The email asks the recipient to download an attachment from the email. open the attachment, and fill out the form to update your card information. PLEASE NOTE THAT THIS IS FRAUD AND NOT A LEGITIMATE EMAIL FROM VISA.
Please keep in mind is that neither People’s Trust nor any of its business partners will ever send out an email that asks members to give us information such as their Card Number, Social Security Number or PIN. Fraudster’s send out these emails in the hope that someone will complete and return the form so that they can use the information to steal their identity and commit fraud.
July 18, 2012
People’s Trust has been alerted to unsolicited emails, text messages and phone calls stating that it is from “The Credit Union Center Alert”. It says that the member’s card has been deactivated and to call them back. These messages are also being received as text messages and phone calls. This has been going on for some time, but the activity seems to be picking up. A large number of CU's are reporting that their members are receiving these.
Please do not respond by replying to the text message or by calling the number. It is an unauthorized and malicious attempt to gain personal information. People’s Trust Federal Credit Union does not and will never request personal financial information via e-mail or pop-up boxes. If you receive any suspicious e-mail regarding People’s Trust Federal Credit Union, please forward the e-mail in its entirety to help@unbanking.org. Do not provide any information to any unknown source.
Have a Question?
Contact us online, give us a call at 713.428.3200 / 800.321.2411, or stop by a branch for any questions about our products and services.
