Report Suspicious Activity
Have you noticed suspicious activity on your account?
If you notice suspicious activity on your account or have become a victim of identity theft, it is important to act quickly. First, contact People’s Trust at 713.428.3200 to report any suspicious activity on your account.
Second, contact the fraud department from one of the three credit bureaus. Ask them to place a fraud alert on your accounts. It is also important to get a free copy of your credit report to see if and how many fraudulent accounts were opened in your name. If there are any opened, close them immediately.
Experian
Order Report: 888-397-3742
Fraud Unit: 888-397-3742
experian.com
Transunion
Order Report: 800-888-4213
Fraud Unit: 800-680-7289
transunion.com
Equifax
Order Report: 800-685-1111
Fraud Unit: 800-525-6285
Equifax.com
Next, file a police report and get a copy of the report for your records. This will help you get information from the creditors about the fraudulent accounts.
From there, close all the accounts opened or used fraudulently by contacting the company's fraud department. It is also important to follow up in writing and send copies of the documents that support your claim including the police report. Remember to send copies and not originals of the documents.
Once you have resolved a disputed charge, it is important to ask for a letter stating that the matter has been closed. Remember to keep all copies and originals of your documents and correspondence with companies where accounts were opened or used fraudulently.
Finally, file a complaint with the FTC or 1-877-ID-THEFT. This will help law enforcement officials across the country with their investigations. In addition, the FTC provides counselors to help you through this difficult time.
For information on how to protect your identity, click here.
Have a Question?
Contact us online, give us a call at 713.428.3200 / 800.321.2411, or stop by a branch for any questions about our products and services.
