HOMEBRANCH Frequently Asked Questions
Q. Where do I call with questions about HomeBranch?
A. If you can't find the answer to your question, please call our Contact Center at (713) 428-3200 or 1-800-321-2411. An Internet Banking demo site is also available.
Q. What exactly is HomeBranch online banking?
A. HomeBranch is a convenient, safe and secure way for you to access your People's Trust accounts - 24 hours a day, 7 days a week anywhere you have an Internet connection.
Q. What types of accounts can I access through HomeBranch?
A. You can access all of your accounts.
Q. Is there a fee for using HomeBranch?
A. HomeBranch is FREE for People's Trust members.
Q. Do I need "cookies" and Java script enabled on my browser?
A. Yes. Cookies (including per session cookies) and Java scripting must be enabled to gain access to account information via HomeBranch Internet Banking. Click here to learn more about adjusting your settings.
Q. How do I sign up for HomeBranch?
A. If you currently have a M.A.R.T.I. Telephone Access password:
- Click here to access HomeBranch
- Enter your Member Number and M.A.R.T.I. password
If you are unable to log in successfully, please call Member Services to gain access. Member Services may be reached at (713) 428-3200 or 1-800-321-2411.
Q. How current is the information
A. The available balance for checking and savings accounts is real-time and will change throughout the day based on your activity. All other account information such as loan and certificate balances are current as of the end of day processing from the night before.
Q. Can I change my password?
A. Yes. You can change your password online by clicking the User Options button within HomeBranch.
Q. What browser should I use to access Home Branch?
A. We require that you use an Internet browser that supports 128-bit encryption and SSL 3.0 support. These include:
- Microsoft Internet Explorer 5.0 & higher
- Netscape Navigator 4.7 (6.0 may function properly, but is not certified by our software provider.)
- AOL 5.0, 6.0, 7.0
To ensure SSL 3.0 is enabled by your browser, open your browser and follow these steps:
- Internet Explorer
- Select Tools, Internet Options, Advanced tab.
- Scroll to the Security Section.
- There should be a check mark next to SSL 3.0 if it is enabled. If there is not a checkmark next to SSL 3.0, simply select the option.
- Netscape Navigator
- Select Communicator, Tools, Security Information, Navigator.
- There should be a check mark next to SSL 3.0 if it is enabled. If there is not a checkmark next to SSL 3.0, simply select the option.
Q. I tried to log in to HomeBranch and I received an Error Message. What does it mean?
A. There are several Error Messages that could be generated depending on your browser's settings. Call our Contact Center at (713) 428-3200 or 1-800-321-2411 if you receive one of the following errors:
- Verification Error - Your Home Branch account may need to be reset.
- Error 1008 - Your account has been locked for security purposes.
- Error 1010 - Your account is no longer active.
- Error 1040 - An incorrect password has been entered.
Click here to learn more about adjusting your settings if your receive one of these errors:
- Error 101 - Your browser is not configured to accept "cookies"
- Error 7077 - Java Scripting is not enabled on your browser.
